Privacy Policy for PristineSweep Collective
This Privacy Policy describes how PristineSweep Collective ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make use of our online platform and inquire about our commercial and residential cleaning services, including office cleaning, deep residential cleaning, post-renovation cleanup, carpet steam cleaning, window washing, pressure washing, floor stripping and waxing, sanitation services, and specialty event clean-up.
We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).
1. Information We Collect
We collect various types of information for different purposes to provide and improve our services to you.
1.1 Personal Data You Provide Directly
When you interact with our online platform, request a quote, or schedule a service, you may provide us with personally identifiable information, including but not limited to:
- Contact Information: Name, email address, phone number, and physical service address (e.g., for commercial or residential cleaning).
- Service Details: Information related to the specific cleaning services you require, such as type of property, size, specific cleaning needs, and preferred service times.
- Payment Information: While we do not store full payment card details on our servers, we may collect billing addresses and transaction details processed through secure third-party payment gateways.
- Communication Content: Records of your communications with us, including inquiries, feedback, and customer support interactions.
1.2 Automatically Collected Data (Usage Data)
When you access or use our online platform, we may automatically collect certain information about your device and usage patterns. This may include:
- IP Address: Your Internet Protocol address.
- Browser Type and Version: Information about the web browser you are using.
- Operating System: Details of your device's operating system.
- Referring Pages: The web page you visited before coming to our site.
- Pages Visited: The pages on our site that you visit, the time and date of your visit, and the time spent on those pages.
- Device Identifiers: Unique device identifiers and other diagnostic data.
This information helps us understand how our online platform is used, improve user experience, and detect potential security issues.
2. How We Use Your Information
PristineSweep Collective uses the collected data for various purposes, primarily to provide and manage our comprehensive cleaning services:
- To Provide and Maintain Our Services: Fulfilling service requests, scheduling appointments, performing requested cleaning services (office cleaning, deep residential cleaning, etc.), and managing your service accounts.
- To Improve Our Services: Analyzing usage patterns and feedback to enhance our service offerings, streamline operations, and develop new cleaning solutions.
- To Communicate With You: Sending service confirmations, updates, reminders, administrative messages, and responding to your inquiries and support requests.
- For Marketing and Promotional Purposes: With your consent where required, sending you information about our new services, special offers, or other news we think might be of interest to you. You can opt out of these communications at any time.
- For Security and Fraud Prevention: Protecting our online platform, our company, and our users from fraud and unauthorized access.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements.
We process personal data only where we have a lawful basis to do so, such as contract performance, legitimate interests, or your consent.
3. Disclosure of Your Information
We may share your personal information in certain situations, with appropriate safeguards in place:
- Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., payment processors, CRM systems, IT support, scheduling software). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will notify you before your personal data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes complying with legal obligations, protecting our rights or property, or ensuring public safety.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
We ensure that any third parties with whom we share data commit to protecting your privacy in line with this policy and applicable laws.
4. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): The right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the physical address provided below.
5. Data Security
We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
PristineSweep Collective
315 Tuas South Avenue 2
Level 3, Unit 18
Singapore, Singapore, 637653